Communication between poison control centers (PCCs) and healthcare providers is telephone or fax-based; PCCs do not have access to the Health Information Exchange (HIE). Healthcare providers often make treatment decisions without reviewing all of the supporting documentation due to the delay in transferring information and data errors.

New software streamlines the data transfer process between PCCs and healthcare facilities by facilitating PCC participation in the HIE. The software allows PCC employees to create HL7 consolidated-CDA consultation notes that meet HIE standards using current PCC information systems. The data is then sent through the HIE to healthcare facilities. Healthcare providers can then send information, such as discharge summaries, back to the PCC. This also enables monitoring of hospital cases by poison control specialists because the specialists can parse and display contents of both sent and received documents.